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13, rue du Pré Paillard
PAE les Glaisins
74940 Annecy-le-Vieux

Privacy Policy

Last updated: {15/11/2019}

Köppencap is serious about protecting your personal data and is committed to ensuring the highest level of protection of this data in accordance with the General Data Protection Regulations (GDPR) and "Computers and Freedom" Law 78-17 from the 6 January 1978. This policy may be modified, completed or updated specifically to be in compliance with any legislative, regulatory, jurisprudential or technical developments. Before using the site, you should refer to the latest version of the policy.
For any information regarding the protection of personal data, you may also access the website for the French Commission on Information Technology and Liberties (Commission Informatique et Liberté) www.cnil.fr.

Identity of the data processor of your personal data

Your personal data is collected by Koppencap, the registered office of which is located at: 13 rue du Pré Paillard, PAE les Glaisins, 74 940 ANNECY LE VIEUX. You can contact the administrators at the adress mentionned above, contact@koppencap.com

Data collected

We collect your personal data typically when you purchase our products or services, use or register into our services, enter into a sales promotion or a campaign, or otherwise interact with us. Below are examples of the categories of the data we collect on you.

Technical information

You may visit our websites without having to identify yourself. However, certain technical information is normally collected, for example, your IP-address, pages you visit, the links you use, technical information your browser provides us.

We process navigational information about where visitors go on our Website. This information allows us to see which areas of our Website are most visited and helps us improve the quality of your online experience by recognizing and delivering more of the most desired features and services. Additional information, which is not personal data (for example, domain type, browser version, or service provider) may also be processed by us, which will provide us with information regarding the general use of our Website.

Information you provide us

On some of our pages, you may be asked to voluntarily provide us with personal information such as your first and last name, address, e-mail address and telephone number; we need this information to respond to your comments or requests for information. Please note that we will not send you e-mails without you first having sent a request.

Contact us: if you complete a general "Contact" form on our Website (for example, to comment on or ask questions about our merchandise), we may process your name, email address, and any information that you provide in the text of your message.

Sign up for mailing list: if you sign up for our mailing list (i.e., 'Newsletter'), you will be asked to provide your email address and your consent to the processing of your personal data. Signing up for our mailing list enables you to receive information about products that we provide via email.

Information from third party service

We use third party service provider(s) to assist us in better understanding the use of our Website. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how visitors navigate around our Website, what products are browsed and general purchasing information. Our service provider(s) analyses this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Website and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are visiting our Website. Our service provider(s) is/are contractually restricted from using information they receive from our site other than to assist us.

Using information we collect

We process the information collected through our Website according to applicable privacy law and for the following purposes:
1.To understand needs and preferences, and develop, market, sell or provide products and services, and possibly to conduct surveys, research, and evaluations.
2.To complete transaction or process return or exchange.
3.To manage and develop our business and operations and those of our affiliated companies, administer accounts that you have set up with us and/or collect and process payments made to us.
4.To detect, and protect us, our affiliates and other third parties against negligence, fraud, theft and other illegal activities, and to audit compliance with our and their internal policies.
5.To conduct appropriate anti-fraud checks in which the personal information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
6.To confirm addresses that you provide on the site, and that may be shared with an address verification vendor for accuracy, and which the vendor may keep on file.
7.To update address book information maintained in online account.
8.To comply with administrative, tax, investigative or other audit requirements or any other legal or regulatory disclosure requirements.
9.As permitted under any applicable laws, rules, and regulations in connection with our supply of goods and services to you.
10.As permitted by applicable laws, rules, and regulations, and to comply with any legal or regulatory requirements.
11.We may from time to time process your personal information to send you marketing emails about our products, in this case your prior consent is required. These emails may contain features that help us make sure you received and were able to open the message. You may opt out of receiving such marketing email messages at any time, free of charge, by following the instructions in any marketing communication.

Transfers of the collected data

Information shared with third parties

a) We do not sell, or grant rights to third parties to process your email address. Please note, if you request to be removed from our email marketing list you may still receive email confirmations from us regarding any orders placed by you on our Website.
b) We do not sell or grant rights to third parties to process your postal address.
c) Please be aware that we may appoint third parties to provide services to us or on our behalf, such as fulfilling orders (including, but not limited to, processing payments, providing fraud prevention services, and verifying addresses), providing electronic online investor information, monitoring site activity, conducting credit reference checks, serving site content (including a site search feature), organising information, conducting surveys, evaluating potential models, and administering emails, sweepstakes or contests. Such third parties may have access to your personal data to provide services to Köppencap. These third parties may processes personal data for Köppencap., without coming under the direct authority of Köppencap., but may not process your information for any other purpose.

Legal disclosures

You should also be aware that we may disclose specific information about you if we are required, or we genuinely believe that we are required, to do so by law or if we reasonably consider that it is necessary to protect the users of our Website. In the event that we, or our parent company, is acquired by a new owner, or if following a reorganization of our corporate group we become part of one of our affiliates, your information may be transferred to a new owner, or another of our affiliates, as part of our assets. If this occurs, we will take all reasonable steps to ensure that our new owner or the affiliate which we become part of will use your personal data only in accordance with the terms of this privacy policy.

Sharing information

a) We may disclose the information that you provide to us (including, without limitation, your personal data) to any member of our group, which means our subsidiaries, our ultimate holding company and the subsidiaries of our holding company.
b) In case a transfer may take place to countries outside your area whose laws may not afford the same level of protection to your personal information. We will therefore ensure - where necessary - that all adequate safeguards are in place and that all applicable laws and regulations are complied with in connection with such transfer.


By submitting personal data to us, you are agreeing that we may collect, use and disclose your personal data in accordance with the purposes and uses identified in this privacy policy. Each visitor to this Site who provides information to Köppencap grants Köppencap all transferable rights to such information and authorizes Köppencap to use it as it sees fit. The information thus provided by visitors will be considered non-confidential, and must be accurate, lawful and not harmful to the interests of third parties. Any person quoted on a page of this Site may exercise their rights to access, modify, rectify or delete the information concerning them by writing to the following address: contact@koppencap.com


a)Email addresses: If you do not wish to receive emails from us, please send a note to contact@koppencap.com to unsubscribe from receiving our emails. Please note, if you request to be removed from our email marketing list, you may still receive email confirmations from us regarding any orders placed on our Website.
b)Postal addresses: If you do not wish to receive marketing materials from us via regular postal mail, please email us at contact@koppencap.com and tell us to remove you from our postal mailing list, including the postal address you wish to have removed.
c)Cookies: If you would like to deactivate our ability to analyze your anonymous browsing and purchase behavior through the use of this service you may deactivate the setting on your web browser which allows you to accept cookies. However, if you choose to do this, you will be unable to use certain features of and services offered on our Website, including making purchases from our online store.

Privacy of minors on our website

Our Website is not directed at children under the age of 18, and no one under the age of 18 should provide personal data on our Website and/or create an account.


We use a browser feature known as a "cookie", which assigns a unique identification to your computer. Cookies are typically stored on your computer's hard drive. Information collected from cookies is used by us to evaluate the effectiveness of our Website, analyze trends, and administer our Website. Information collected from cookies allows klokers to determine such things as which parts of our Website are most visited and difficulties our visitors may experience in accessing our Website.
2 types of cookies are used on the site, and are used for:
- Statistics and audience measurement
- Authentication: login and password
These cookies will be stored for 12 months.

With this knowledge, Köppencap can improve the quality of your experience on our Website by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties. In addition, Köppencap use cookies to help keep track of items you put into your shopping cart and to tell klokers whether your computer has been used to visit our Website in the past.
This allows visitors who created an account to maintain shopping carts between visits. klokers.com also uses cookies to help keep track of checkout information, other than payment method information, while you remain on our site.
Köppencap also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you with a more personalized experience when using our Website. No information which personally identifies you will be collected through the cookies.

Information storage

We store and process your personal data and any other information that we collect from you in France. Our third party service providers, as they may be from time to time, who provide order delivery, payment processing, website monitoring, fraud prevention, address verification, and/or email delivery services to us may also store and process your personal data. We, and our third party service providers mentioned above, may need to disclose your personal data that we store if required to do so under any applicable laws, rules or regulations.

Updates on privacy policy

As we continue to offer our customers new and different types of content and services, we may revise this privacy policy to reflect the changes that we have made to our information collection, use or disclosure practices. Should there be a material change to our information collection, use or disclosure practices, it will be applied only to information collected on a going forward basis.

We remain at your disposal for any further clarification,
Köppencap Happiness Team